Frequently Asked Questions

Everything you need to know about Mediheal skincare, shipping, and your orders.

How do I know which Mediheal mask is right for my skin type?

Each Mediheal product page features a detailed 'Skin Concern' guide. Generally, our N.M.F line is best for hydration, Teatree for soothing acne-prone skin, and Collagen for firming and anti-aging.

Are Mediheal products cruelty-free?

Mediheal is committed to ethical beauty practices. We do not test our finished products on animals, and we are continuously working toward increasing our vegan-certified product offerings.

How long does shipping take and how can I track my order?

Standard shipping typically takes 3-5 business days within the continental US. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery.

What is your return policy for skincare products?

We offer a 30-day return policy for unopened and unused products in their original packaging. Due to hygiene reasons, we cannot accept returns on products that have been opened or used.

Do you offer international shipping?

Currently, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout based on your shipping address.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.